FAQS

FAQ

1. How do I place an order to purchase goods?

On our official website, you only need to browse the products, select the style and size you like, click "Add to Cart", enter the shopping cart page, confirm the product information and click "Checkout" to pay to complete the order.

2. What are your payment methods?

We support multiple

Such as:

Credit Card

PayPal

3. Do you support international products?

Yes, we provide international shipping services. The specific shipping cost and shipping time will be calculated based on your shipping address. On the checkout page, you can select your country and region, and the system will automatically calculate the shipping cost and display the estimated shipping time.

4. How do I check the status of my order?

You can enter your order number and related information on our "Order Inquiry" page to check the order status. At the same time, we can also notify you of the latest status of your order, including shipping information and goods, by email or SMS

5. What should I do if there is a problem with the goods I received?

If your product has quality problems (such as receipt, stains, wrong size, etc.), please contact our customer service team in time. You can provide the order number and problem details via email or phone

6. How to apply for a return or exchange?

We provide a return and exchange service for a certain period of time. The specific return and exchange policy is as follows:

The goods must be kept unused, unwashed, and unlabeled

Please apply for a return or exchange within 14 days after receiving the goods.

7. The goods I received are not suitable or have problems, what should I do?

We provide return and exchange services. If you are not satisfied with the goods or the goods you received have quality problems, you can apply for a return and exchange policy within 14 days for more details, or contact us directly

8. How to subscribe to your promotional emails and new product notifications?

You can subscribe on the homepage of the website

9. Do you provide gift wrapping service?

Yes, we provide gift wrapping service. Please note the order at checkout

10. How do I know if the size I choose is suitable?

We provide a detailed size guide, you can find the size on each product page.

11. How to contact your customer service team?

Email: [email protected]